Place a hold

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You may place requests by accessing your account by clicking on My Card, in person at any library location, or by phone (905) 793-4636. Please be prepared to provide your library card number. You will be notified by email if you provided your email address, or by telephone via the Library’s automated voice system when your request is available to be picked up.

Suspend requests/holds

Going on vacation and don’t want to lose your place in the hold list? You have the option to suspend your holds.  Just follow these easy steps.

1. Click on My Card

2. Log in

3. Click on Requests

4. Select the item(s) you wish to suspend

5. Enter the new activation date at the top of the screen

6. Click on the Suspend/Reactivate Selected button at the bottom of the screen.

When you are ready to reactivate your requests, select the items you wish to reactivate and click on the Suspend/Reactivate Selected button at the bottom of the screen. Please note: you cannot suspend your holds if the status is “SHIPPED” or “HELD”.

Cancel requests/holds

If you no longer need the items that you have requested, you can go to My Card online, view your requests list and cancel the requests no longer required or call the library and ask staff to cancel the item that is being held for you. Please note: items with “SHIPPED” or “HELD” status must be cancelled by library staff.

Loan Period

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Item Loan Period (days) Renewals
Books
21
unlimited*
CDs
21
unlimited*
Magazines
21
unlimited*
Multimedia
21
unlimited*
DVDs
7
unlimited*
Lightning Loan Books
7
0
Launchpads
7
unlimited*
TRCP Conservation Pass
7
0
PAMA Family Library Pass
7
0
Lightning Loan DVDs
7
0
*unless the item has been requested by another customer